Privacy Policy

Here's a ready-to-use Privacy Policy for the Smootha app, tailored to a Shopify-integrated construction materials platform based in Ghana:

Privacy Policy for Smootha App

Effective Date: 28/07/2025

Welcome to the Smootha App, operated by African Luxury Group Ltd (“we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Smootha app.

1. Information We Collect

We may collect and store the following information:

A. Personal Information

  • Name, email address, phone number

  • Delivery address and billing information

  • Profile information (if applicable)

B. Usage Information

  • Device type, OS, browser type

  • Interaction with the app (pages viewed, actions taken)

  • IP address and location (approximate)

C. Payment Information

  • Payments are processed via secure third-party services (e.g., Flutterwave, Paystack, Mobile Money, etc.)

  • We do not store card or account numbers on our servers.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide customer support

  • Improve user experience and app performance

  • Send updates, promotions, or transactional messages

  • Prevent fraud and ensure security

3. How We Share Your Information

We do not sell your data. We may share it only with:

  • Payment processors (for transactions)

  • Shipping/delivery partners

  • Marketing partners (for internal campaigns only)

  • Legal authorities, if required by law

4. Data Security

We implement industry-standard safeguards such as encryption, secure server connections, and access control to protect your information.

5. Your Rights

You have the right to:

  • Access or update your data

  • Request deletion of your data

  • Opt out of marketing communications

Email us at support@smootha.africa to make any data-related requests.

6. Children’s Privacy

Smootha is not intended for users under 13. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users via the app or email when changes are made.

8. Contact Us

If you have any questions, please contact us:

  • Email: support@smootha.africa

  • Phone: +233506642636

  • Adress: Smootha App is a subsidiary of the African Luxury Group limited  15591903